Party Essentials' FAQ's - Frequently Asked Questions
Christmas 2008
- When will my Christmas order be delivered?
- How much time do I need from time of order to delivery?
- Can I customize my Christmas order?
- How do I order multiple Christmas gifts?
When will my Christmas order be delivered?
We do our best to honour requested delivery days but due to the high volumes at Christmas time, it is advised that you requesta specific delivery week. i.e. First week of December, Second Week of December etc. Please ensure you order with enough time so that your hamper arrives before Santa does!
How much time do I need to give from time of order to delivery?
We ask for as much turn around time as possible for large bulk orders. Individual Christmas orders can be ordered and dispatched within a day.
Can I customize my Christmas order?
Yes you can, however this may result in longer production and delivery times. Please call our team on 02-4422 9227 to discuss the requirements.
How do I order multiple Christmas gifts?
Please call the team on 02-4422 9227 to complete the order.
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General Delivery & ordering FAQ's
- How do I place an Order?
- How do I make payment?
- How much does delivery cost?
- How long does delivery take?
- What time will my hamper be delivered?
- Can I request a specific delivery time?
- Do you deliver on weekends or public holidays?
- Do you deliver to PO Boxes?
- Do you dliver to Hospitals?
- Can I cancel or change my order?
- How do I know what is happening with my order?
- Do you provide message/gift cards?
- What delivery methods do you use?
- What if the recipient is not home when delivery occurs?
- Who can order gift hampers that contain alcohol?
- How do you ensure my hamper is not damaged in transit?
- What if my hamper is damaged or incorrect when it is delivered?
- Is my information secure?
- How will I know if my order has been received by you?
1. How do I place an Order?
The easiest way to place orders is on the website.
You may also place your order via Fax or Telephone.
2. How do I make payment?
We accept Visa and Mastercard and Direct Deposit.
3. How much does delivery cost?
Delivery costs will be calculated according to product weight & destination. During the ordering process, you can check this using the postcode calculator.
Same day orders must be in by 10am. Next day orders must be in by 2pm.
4. How long does delivery take?
Please call the team on 02-4422 9227 to discuss where the order is being delivered & Hamper required.
5. What time will my hamper be deivered?
Our chosen independent couriers deliver Monday - Friday between the hours of 8.30AM and 5PM. Deliveries by couriers are not made on weekends or public holidays.
6. Can I request a specific delivery time?
Generally we can not request an AM or PM delivery with our chosen couriers, as they are independent businesses and are not owned or operated by Party Essentials. We may be able to accommodate a specific delivery time if the delivery is in the Shoalhaven local area. Please call the team on 02-4422 9227 to dicuss the matter.
7. Do you deliver on weekends or public holidays?
Generally we do not, however we may be able to accommodate a specific delivery time if the delivery location is in the Shoalhaven. Please call the team on 02-4422 9227.
8. Do you deliver to PO Boxes?
Delivery to Post Office Boxes may be possible for deliveries completed by Australia Post. Couriers will not deliver to PO Boxes, only Australia Post.
9. Do you deliver to Hospitals?
Yes we do. We have a daily delivery service to Shoalhaven District Memorial Hospital and Nowra Community Private Hospital.
To ensure your Hamper is delivered to the correct area, please provide us with the ward details and ensure your recipient has not been discharged at time of delivery.
If your recipient has been discharged sooner than expected, please contact us ASAP so a re-delivery can be arranged.
10. Can I cancel or change my order?
No worries - as long as we haven't dispatched your order, we are able to cancel or change your order. Just give us a ring or send an email as soon as possible stating your name and whether you wish to cancel or alter the hamper. However, no change can be done once the Hamper has left our premises.
11. How do I know what is happening with my order?
We can provide you with the Australian Post tracking number if the Hamper is sent by Standard or Express Post so you track the Hamper right to door. When we use Fastway, we have a consignment number that can be tracked on their website.
12. Do you provide message/gift cards?
Definitely! Every Gift Hamper you select has a gift card to be sent with it. During the checkout process you simply enter your gift message/s and we will hand write this inside the card.
13. What delivery methods do you use?
This depends of your order and delivery details. We have our own vehicles that deliver gifts ordered for the Shoalhaven (South Coast, NSW) area. For all other deliveries we use Australia Post (either Regular or Express) or Fastways Couriers where applicable.
14. What if the recipient is not home when the delivery occurs?
If your recipient is not available to receive your gift, we recommend you grant the courier permission to leave the parcel in a safe place at the delvery address. This will avoid any further delays.
If however, you are not comfortable with this or the delivery address is a unit, you can choose to leave a calling card. This will give your recipient the opportunity to contact the courier company direct and arrange a deivery convenient to them. Please stipulate this requirement during the checkout process.
Should the delivery be undertaken by ourselves, the hamper will be left at the premises in a safe, shaded location if the recipient is not home.
15. Who can order gifts that contain alcohol?
Only people over the age of 18 can order gifts that contains alcohol. The recipient of the gift must also be over the age of 18.
16. How do you ensure my hamper is not damaged in transit?
Every gift is bubble wrapped and encased in a cardboard box to ensure your gift arrives as it left the warehous. We do our utmost to ensure the presentation of your gift is of the highest standard when it reaches it delivery destination.
17. What if my hamper is damaged or incorrect when it is delivered?
Please contact the team immediately on 02-4422 9227 so we can investigate the problem for you. Each situation is dealt with on a case-by-case basis.
18. Is my information secure?
Privacy Statement - In accordance with the Privacy and Personal Information Protection Act 1998, Party Essentials recognizes the importance of privacy and understands concerns about the security of personal information. We are committed to protecting any personal information that may be obtained thnrough our ordering process. This Privacy Policy details generally how Party Essentials manages personal information and safeguards privacy. Party Essentials will not use personal information submitted via its website for any other purpose, and will not disclose such information to a third party, without your consent.
19. How will I know if my order has been received by you?
When you place an order online you will receive an automated email to confirm we have received your order. This will also be your Tax Invoice. If you order over the Telephone, a tax invoice and credit card receipt will be forwarded to you when the order has been processed.